Shipping and Returns

Welcome to MasterShaSoulSong.com. This site is provided by the Institute of Soul Mind Body Medicine® (referred to throughout this site as "MasterShaSoulSong.com") as a service to our customers.

We want you to know that we offer you our greatest love, peace and harmony. The following statements in this Privacy Policy may seem quite strong. Please understand that we must protect ourselves under applicable laws. This is a requirement of operating as a business entity in the physical world. Thank you for your understanding.

MasterShaSoulSong.com sells its products and services to you subject to the following policy on this page. If you visit or shop at MasterShaSoulSong.com, you unconditionally accept and are bound by this Shipping and Returns Policy. Please read this policy carefully.

Shipping of Products

MasterShaSoulSong.com can ship to many different locations around the world. If you are not sure if we can ship to your destination address, please send an email to DrSha@DrSha.com and write “Shipping Question” in the subject line. We will be happy to answer any shipping questions you might have.

Delivery Time

When you place a product order, it will be fulfilled and ship out within 1 – 4 business days. After it ships, the shipping time for orders from Canada and the United States will take 1 – 6 business days depending upon your shipping destination address. Your delivery time is the combination of the days it takes to fulfill and ship your order to your shipping destination address. International orders will take longer to be delivered. MasterShaSoulSong.com has warehouses in Toronto, Ontario, Canada and the San Francisco Bay Area, CA, United States.

Products

General Returns Policy

You may return new, unopened products sold and fulfilled by MasterShaSoulSong.com within 30 days of delivery for a full refund. Products should be returned in their original packaging unused and unmarked. If the return is a result of our error, we will also pay for the return shipping expenses agreed upon via email before return shipment.

Please read the remainder of this page for more information on returns for our various product lines (e.g., CDs, etc.) and other return policy rules.

Non-Returnable Products

MasterShaSoulSong.com does not accept returns for the following products:

Any product not returned in the condition it was received.
Any digital products downloaded from the web site.
Any product missing the serial number or UPC.
Gift certificates.

Exception: If you discover that the product is defective after the package is opened, a full refund or replacement will still be granted.

Exchanges

If you received a defective product and need to exchange it for the same product, please email DrSha@DrSha.com to request a replacement. Please write “Exchange” in the subject line to help us respond more quickly. Our customer service team will respond shortly after receiving your email. We will pay for all return shipping costs agreed upon via email before return shipment.

Please understand that it takes us 3 – 7 business days to process exchanges and ship out a replacement product once it has arrived at one of our warehouses.

Note: We do not accept exchanges for different products (e.g., book exchanged for CD, Power Healing Book for Soul Study Book, etc.). You will need to return the product and purchase the product that you want in a separate order.

Returning CDs

You may return CDs purchased from MasterShaSoulSong.com within 30 days of receipt of shipment to one of our warehouses. CDs must be returned unopened, still in their plastic wrap and in the condition they were received.

Returning Products You Did Not Order

If you received an extra product(s) in your shipment or items were delivered to you or your shipping destination address that you did not order, please let us know by emailing DrSha@DrSha.com. When you email us, please include:

“Return” in the subject line.
The names of the product(s) you incorrectly received.
Your full name.
Your phone number.
Your shipping destination address.
And your order number.

Our customer service team will respond shortly after receiving your email. We will refund all return shipping costs agreed upon via email before return shipment.

Packing and Sending Us Your Return

Please email DrSha@DrSha.com for detailed instructions on how to pack and send us your return. When you email us, please include:

“Packing Instructions” in the subject of your email.
The names of the item(s) you wish to exchange or return.
Your full name.
Your phone number.
Your shipping destination address.
And your order number.

Our customer service team will respond shortly after receiving your email.

Refunds

Refunds are given for products that meet our returns guidelines. If your return does not meet our returns guidelines, your return will not be accepted and returned to sender.

Processing of Refunds

We will notify you via email of your refund once we have received and processed the returned product(s). In most cases, we will issue a refund in the same form of payment originally used for the purchase within 3 – 7 business days of our receiving and approving your return. If you paid by check, it will take longer for you to receive your refund.

If the refund does not appear in your account within four weeks from the day that you sent us your return, please email us at DrSha@DrSha.com for further assistance. Please write “Processing of Refunds” in the subject line to help us respond more quickly. Our customer service team will respond shortly after receiving your email.

Calculations of Refunds

Products that meet our returns policy will receive a full refund minus shipping and handling costs. Products that do not meet our returns guidelines will not be accepted and returned to sender.

If you return a product that is defective after the package has been opened or is a result of our error, a full refund will still be granted and we will pay for return shipping expenses agreed upon via email before return shipment.

If you returned only one product from a multi-product order, you will be refunded only for the product you returned.

If you used a gift certificate to pay for all or part of a product that you wish to return, that part of your refund will be credited to your account for use on a future purchase. Please note that the original expiration date for the gift certificate will still apply.

If you return an order that was placed using a promotional certificate or discount, you will not be refunded for the amount of the promotional certificate or discount, as these were deducted from the original purchase amount upon ordering.

If after reading this information you feel that the amount of your refund was incorrect, please email DrSha@DrSha.com. Please write “Calculations of Refunds” in the subject line to help us respond more quickly. We will be happy to answer any refund questions you might have.

Shipping and Return Policies and Changes

If you choose to visit or shop at MasterShaSoulSong.com, your visit and any dispute over shipping, returns and refunds are subject to this policy and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the Province of Ontario, Canada. Any claim relating to these policies shall be exclusively prosecuted in the City of Toronto, Ontario, Canada. If you have any concern about your purchases at MasterShaSoulSong.com, please contact us with a detailed description, and we will try to resolve it.

We reserve the right to make changes to our shipping, returns and refund policies, Conditions of Use and other policies at any time. You should check our site frequently to see any recent changes. Unless stated otherwise, our current shipping, returns and refund policies apply to all of your purchases.